1. Product & Customization
Q1: Main products?
A: Full-series mining equipment including crushers, vibrating screens, sand makers, feeders, belt conveyors and mobile crushing plants, plus full spare parts.
Q2: Custom service?
A: Yes. Customize output, particle size, voltage and machine size. Free production line design.
Q3: Spare parts supply?
A: Full original wear parts like screen mesh, jaw plates, hammers, bearings for long-term equipment maintenance.
2. Quality & Certification
Q4: Certifications?
A: ISO9001, CE, complete test reports and export qualification documents.
Q5: Third-party inspection?
A: Support SGS, BV and customer on-site inspection before shipment.
Q6: New or used machines?
A: Mainly brand new machines; high-quality used equipment is also available.
3. Price & Payment
Q7: Price advantage?
A: Factory direct price, support EXW/FOB/CIF/CFR/DDP.
Q8: Payment terms?
A: T/T, L/C, Western Union. 30% deposit, 70% balance before shipment.
Q9: Discount policy?
A: Competitive bulk price and exclusive agent discount available.
4. Shipping & Customs
Q10: Delivery time?
A: Stock machines: 3-7 days; customized machines: 15-30 days.
Q11: Packaging?
A: Standard export waterproof packaging and fumigated wooden boxes.
Q12: Shipping service?
A: Sea/air/bulk shipping, safe and cost-effective.
Q13: Customs documents?
A: Complete set of export documents provided for smooth clearance.
5. After-sales Service
Q14: Warranty?
A: 12-month warranty and lifelong technical support.
Q15: Overseas service?
A: 24/7 remote guidance; on-site engineer service for large projects.
Q16: Fault handling?
A: 1-hour quick response, professional troubleshooting and after-sales support.
6. Cooperation
Q17: Free solution?
A: Free equipment selection, line design and quotation.
Q18: Agent recruitment?
A: Welcome global agents with exclusive regional rights and full support.